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  • 👋Welcome to Neon Cloud
  • Welcome & Navigation
    • About Neon Cloud Docs 📚
    • What’s New / Release Notes 🆕
    • Quick Links 🔗
  • Get Started
    • Platform Overview 🧭
    • Create Your Account 📝
    • Projects & RBAC 👥
    • Virtual Infrastructure Setup and VM Deployment 💻
    • Connecting to the VM⚡
    • Production Checklist ✅
  • Common Issues
    • Increasing Your Account Limits and Resource Quotas 📈
    • Transitioning from Hourly to Monthly Billing Cycle 🗓
  • Products
    • Compute 🧩
    • Kubernetes ☸️
    • Networking 🌐
    • Storage 💾
    • Tools 📊
  • Platform
    • Accounts & Access 👤
    • Billing 💳
    • Security & Compliance 🔐
    • Legal & Policies ⏱️
      • Service Level Agreement (SLA)
      • Acceptable Use Policy (AUP)
      • Terms of Service
      • Privacy Policy
      • Data Processing Addendum (DPA)
  • Support
    • Raising a Support Ticket 🎫
    • Support Plans & Response SLAs 📞
    • Status Page & Incident Communication 📣
    • Escalations & TAM ⬆️
    • Remote Hands / Professional Services 🧰
  • Tutorials & Best Practices
    • Cost Optimization 💸
    • High Availability Reference Architectures 🛡️
    • Backup & DR Playbooks (RPO/RTO) 🧭
    • Hardening Guides (OS, network, K8s) 🔐
    • Migration Guides (from other clouds) 🚚
  • Neon Cloud Marketplace (1-Click Apps)
    • Categories
  • App Marketplace Setup Guides
    • Docker
    • GitLab
    • IIS
    • MSSQL Express
    • Nextcloud
    • Remote Desktop Services (RDS)
    • Stacks by Use Case 🛠️
  • APIs & Integrations
    • API Overview (auth, rate limits) 🔌
    • Admin vs. Project APIs (endpoints, examples) 🧭
  • Partners
    • Reseller Overview & Tiers (Select/Advanced/Premier) 🤝
    • Deal Registration & MDF (high-level) 🧾
    • Onboarding Checklist ✅
    • Partner Support & SLAs 🛟
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  1. Platform

Legal & Policies ⏱️

Service Level Agreement (SLA)Acceptable Use Policy (AUP)Terms of ServicePrivacy PolicyData Processing Addendum (DPA)
PreviousVulnerability DisclosureNextService Level Agreement (SLA)

Last updated 2 months ago

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