Raising a Support Ticket 🎫

If you happen to face any difficulty or need help, you can visit this page for guidance on how to raise a Support Ticket from your portal. Our Support team will respond to you as soon as possible.

1

Click on the Support tab in the dashboard

2

Choose the required fields accordingly from the drop down menu

Select the type of ticket and the specific service associated with your request. Then, choose the severity level (High, Medium, or Low) according to the nature and urgency of your request.

3

Enter the Subject and briefly explain the issue in the ticket content

Scroll down in the "Raise Ticket" section and fill the required details:

4

Attach the relevant files and Submit

You can attach screenshots of the error or issue you are experiencing for reference, and then click on the Submit tab.

NOTE: When creating your support ticket, please include the following details:

A clear summary of the issue and its impact The affected project, region, or resources Timestamps, error messages, and request IDs (if available) Attachments such as logs, screenshots, or configuration files (please ensure any sensitive information is redacted)

5

Upon Submission:

As soon as you Submit the Ticket with all the details, a ticket number is generated and our support team is notified about the same.

You will receive a prompt response once our Support team identifies a relevant solution for your query.

Additionally, you can reply on the same ticket if you wish to provide any further details or updates.