> For the complete documentation index, see [llms.txt](https://docs.neoncloud.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neoncloud.com/support/raising-a-support-ticket.md).
# Raising a Support Ticket
If you happen to face any difficulty or need help, you can visit this page for guidance on how to raise a Support Ticket from your portal. Our Support team will respond to you as soon as possible.
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{% step %}
#### **Click on the Support tab in the dashboard**
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#### Choose the required fields accordingly from the drop down menu
Select the type of ticket and the specific service associated with your request.\
Then, choose the severity level (**High**, **Medium**, or **Low**) according to the nature and urgency of your request.
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{% step %}
#### Enter the Subject and briefly explain the issue in the ticket content
Scroll down in the "Raise Ticket" section and fill the required details:\
{% endstep %}
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#### Attach the relevant files and Submit
You can attach screenshots of the error or issue you are experiencing for reference, and then click on the Submit tab.
**NOTE:** When creating your support ticket, please include the following details:
A clear summary of the issue and its impact\
The affected project, region, or resources\
Timestamps, error messages, and request IDs (if available)\
Attachments such as logs, screenshots, or configuration files (please ensure any sensitive information is redacted)\
{% endstep %}
{% step %}
#### Upon Submission:
As soon as you Submit the Ticket with all the details, a ticket number is generated and our support team is notified about the same.\
You will receive a prompt response once our Support team identifies a relevant solution for your query.
Additionally, you can reply on the same ticket if you wish to provide any further details or updates.
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---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://docs.neoncloud.com/support/raising-a-support-ticket.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
