Partner Support & SLAs 🛟

Support channels and response targets for partners.

Insert screenshot of Partner Support matrix here

Channels

• Portal tickets with partner flag

• Email: [email protected]

• Status Page for incidents

Response SLAs (illustrative)

Priority	Standard	Premier
P1	<e.g., 30 min 24×7>	<e.g., 15 min 24×7>
P2	<e.g., 2 hr>	<e.g., 1 hr>
P3	<e.g., same business day>	<e.g., 4 hr BH>
P4	<e.g., 2 business days>	<e.g., 1 business day>

Escalations & TAM

• Escalate by updating the ticket with [ESCALATION]

• TAM available for Premier tier: QBRs, roadmap, architecture guidance