How to Open a Support Ticket 🎫

File tickets from the console or email to get help fast.

Insert screenshot of Support → New Ticket here

Severity levels

Severity	Definition	Examples
P1 – Critical	Production down; severe impact	Region access down, data loss
P2 – High	Major degradation; workaround limited	Intermittent failures, severe perf issues
P3 – Normal	Standard request/issue	Config help, minor bugs
P4 – Low	Non-urgent questions	How‑to, docs feedback

Include in your ticket 🧾

• Clear summary and impact

• Affected project/region/resources

• Timestamps, error messages, request IDs

• Attachments: logs, screenshots, configs (redact secrets)